Returns / Exchanges

Cancellation Policy

Please contact us right away if you need to cancel your order. Please note that it can take up to 48 hours to process an order cancellation, and that it is possible that your order can not be stopped for shipment up to 48 hours before it ships. Customers will be issued a full refund for orders that are canceled and have not shipped out. Customer is responsible for round trip shipping costs and 15% restocking fee for orders that are canceled and have shipped. Please note: We do offer free shipping on our website, but the customer will be responsible for the actual shipping cost for orders that are canceled after shipping out. So, if you need to cancel your order please do so before the order ships out to avoid these fees

Return Policy

Please notify us within 14 days of receipt of your order if you would like to make a return. We will refund the cost of the returned items minus round trip shipping costs and 15% restocking fee. Please note: We do offer FREE SHIPPING on our website, but the customer will be responsible for all shipping costs incurred on returned orders (this includes the cost of shipping the item to the customer AND back to us) Returned merchandise must be completely intact and packaged in its original packing materials. Before returning any product, obtain approval by contacting us and please provide the following information: customer name, item(s) to be returned, and the nature of the problem. Once we have received your return, we will apply the credit amount to your credit card or payment method

Damaged or Defective Orders

Please notify the delivery person if your order looks damaged, and refuse delivery of all damaged or defective merchandise. Once delivery has been refused with the shipper, you will have the option to cancel the order for a full refund, or have a replacement shipped to you free of charge. If your order arrives with concealed damage please notify us immediately. We will need a detailed description of the damages or defects along with any additional supporting documents, like digital pictures, emailed to cs@mybalconyfurniture.com . Once we have received this information we will file a freight claim with the shipper or manufacturer on your behalf. The shipper will then review the claim and, if approved, send you a check for the damages. Please note that we cannot guarantee payment of concealed damage freight claims, so please inspect your order carefully at the time of delivery and refuse any shipments that appear damaged to ensure a free replacement or full refund.

Replacement Policy

Please notify us within 14 days of delivery of your order if you have received incorrect or defective merchandise and need a free replacement. Replacements parts can not be shipped free of charge if we are not notified within 14 days of delivery.

Custom Orders and Cushions

Many of the products we offer are customizable, with cushions that are custom made-to-order. As a result, some of the manufacturers we sell do not accept returns of these items (except in the case of incorrect or defective items).

*Store Policies are subject to change without notice.