Tortuga Brand outdoor furniture frames, tables and synthetic wicker are warranted to be free from defects in workmanship and materials, under normal use and conditions, for 2 years (Portside Collection, 1 year) in a residential application and 1 year (Portside Collection, 6 months) in a commercial application. Tortuga Brand outdoor cushions and pillows are warranted to be free from defects in workmanship and materials, under normal use and conditions for 30 days.
All warranties are made void when furniture is damaged due to acts of nature, abuse or lack of proper care. Defects that develop because the product is exposed to extreme climate conditions are not covered by this warranty. Defects that develop as a result of faulty or improper installation or assembly of the product are also not covered by this warranty.
Commercial applications can change the conditions of the warranties, according to which items are being used and the location or the nature of the commercial premises. Consumables such as chair feet are subject to wear and tear and are not considered part of the frame.
Tortuga will repair or replace at its option the pieces or parts that fail during normal usage, due to structural defects occurring at the manufacturing stage. Products discontinued or unavailable will be replaced by similar available items.
For all warranty claims, please contact the retailer/ point of sale with your proof of purchase receipt. Transaction or service reports between the point of sale and Tortuga need to be verified to for the warranty procedures to commence.
Freight or transport of goods and labor for replacement or repair are the responsibility of the consumer and are not covered under warranty.
This product ships FREE within 2-4 weeks
Many of the products we offer are customizable, with cushions that are made-to-order. As a result, some of the manufacturers we sell do not accept returns of these items (except in the case of incorrect or defective items).
For those manufacturers that accept NON DAMAGED returns, the following information applies. All returns must be in original packaging and be received in original, new and re-stockable condition in order to receive a refund less return shipping charges and a maximum 15% factory re-stocking fee if applicable. Please contact us at for details.
After we receive and inspect your return, we will refund the credit card used for the purchase less return shipping fees and factory re-stocking fees if applicable. We never keep your credit card information on file so you will receive a call from one of our Customer Service Experts to process your refund.
Return shipping charges and factory re-stocking fees are not refundable (except in the case of incorrect or defective items). Shipping charges and factory re-stocking fees will be deducted from the total refund amount. Due to shipping costs, we cannot offer any refunds or exchanges for orders delivered beyond the continental USA.
When your order arrives, be sure to inspect it to ensure that you received the correct products and that they were not damaged during transit. If you notice damages, be sure to note the damages with the delivery driver before you sign for it and contact our customer service department immediately. Although we experience very little concealed damages, we recommend (for large truck LTL deliveries) that you sign the delivery receipt notating "Pending Inspection". If you experience concealed damage, notating this for future reference will assist us with your claim process.
We know that sometimes it's not possible to notice all discrepancies before unpacking everything, long after the carrier has left. In such a case, please contact our Customer Service Experts within 14 Days of delivery and they will be happy to address the situation.
In all cases of damaged and incorrect shipments, we will gladly replace the item and the cost of shipping the item back to us for exchange.
After contacting us to process a return and get you a Return Merchandise Authorization (RMA) number, you will need to prepare your item for shipment. Please repack the item to be returned securely in the original packaging. Please write your RMA number in large characters on the outside of the box. Make sure the package is fully sealed before shipping. We are not responsible for packages that are lost or damaged.
Our Customer Service Experts will arrange to have the item picked up from your home. No need to take the item and have it shipped yourself; we'll take care of the legwork. Remember that return shipping charges and factory restocking fees (if applicable) are not refundable (except in the case of incorrect or defective items).
