Shipping and Returns Policies:
Order Confirmation
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and submit the order for shipment.
Order Shipment
If your order is received, the inventory is in stock and your credit card information matches the information, In most cases, we can ship within 5 business days. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out. If you do not receive tracking information from us within six business days of your order feel free to follow up with us at orders@mybalconyfurniture.com
Delivery Times
We are not responsible for shipping delays that are a result of credit card/billing problems, product availability delays, or order changes made after the order has been placed.
Shipping Transit time is normally 4-7 business days to USWC and 5-8 business days to USEC
Free Shipping on EVERYTHING WE SELL!!! Includes all shipments within the contiguous United States.
Please note that while we do offer Free Shipping the customer will be responsible for the shipping cost incurred and 15% restocking fee for returned merchandise.