Shipping / Delivery

Shipping and Returns Policies:

Order Confirmation

As soon as you place your order you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and submit the order for shipment.

Order Shipment

If your order is received, the inventory is in stock and your credit card information matches the information, In most cases, we can ship within 5 business days. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out.  If you do not receive tracking information from us within six business days of your order feel free to follow up with us at orders@mybalconyfurniture.com

Delivery Times

Free Shipping on EVERYTHING WE SELL!!! Includes all shipments within the contiguous United States.

• Most smaller items will ship via UPS or FedEx ground
• Large items, like sofas and beds, will ship as CURBSIDE DELIVERY via YRC shipping or ABF freight. (which means that you will be responsible for bringing your order inside and setting it up!)
• Inside delivery can be added to most freight shipments for an additional $120 inside delivery fee
• We ship almost all of our shipments out with a Signature Required. You may request no signature required on most UPS and FedEx shipments after your order has shipped by contacting the shipper directly.
• Larger orders that ship out via YRC shipping or ABF freight are not not eligible for "no signature required", and someone must be home to accept and sign for delivery. (you will be able to schedule a convenient day/time for delivery with the shipper)

Please note that while we do offer Free Shipping the customer will be responsible for the shipping cost incurred and 15% restocking fee for returned merchandise.