Shipping and Delivery Information:
At MyBalconyFurniture all the shipping and handling costs are included in the prices. Your furniture is delivered directly from the manufacturer's warehouse to your location via UPS Truck Freight or similar freight carrier. Once your order has shipped a freight company representative will call you at the number you provide during checkout to arrange a delivery date and time. Upon delivery at your location the driver will unload the the boxes from the truck. You will be responsible for inspecting, unpacking, and moving the furniture to your patio area, etc. Due to the large sizes and weight the furniture must be delivered on a freight truck. Your location must be easily accessible or they may not be able to deliver directly to your house. If this is the case you will need to either have the furniture delivered curb side or arrange another location where the furniture can be delivered.
If you do not accept the shipment, refuse the shipment, or cancel the order after the furniture has shipped you will be responsible for all return shipping charges plus a 15% restocking fee. If you have any questions or concerns about the delivery process feel free to contact us and we will be happy to explain the delivery process to you.